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Contact · Free consultation

Let's talk about your challenge

Every inquiry goes to the person with the most experience in the relevant area — IT outsourcing, cybersecurity, NIS2, networks, audits. We reply within minutes during business hours. The first consultation is always free and without obligation — we want to understand you first, propose solutions second.

Fill out the form → Send email
Few minutesresponse time
Freefirst consultation
NDAon first request

Choose what works for you

Reach out the way you prefer

Every channel lands in the same place — with the person who has the most experience in your area. Pick whatever works best for you.

Email

The fastest option if you have a specific question or want to attach documents.

kontakt@vol.com.pl →

Form

Pick a topic, describe your challenge. We usually reply within minutes during business hours.

Fill out the form →

Meeting at our office

Visit us in Poznań. For clients with complex topics — coffee and a whiteboard.

See directions →

Online meeting

Microsoft Teams or Google Meet. Just mention it in the form — we'll arrange a time.

Propose a time →

Contact form

Tell us how we can help

A few sentences are enough — describe your situation, your question, or just "we'd like to know what you can offer." The rest comes up in conversation. All data is confidential, and on request we sign an NDA before the first meeting.

ul. Bukowska 177, 60-196 Poznań
kontakt@vol.com.pl
NIP: 7831699963 · KRS: 0000462126

Business hours

Mon–Fri: 8:00–17:00 CET
Sat–Sun: emergency requests for SLA customers only

✓ Message sent. We'll be in touch quickly — usually within minutes during business hours.

What's next

After you send your message

We stick to a predictable process. No silence, no "we'll call next week," no sales pressure. You know what to expect.

1

Within minutes

During business hours we usually reply within minutes — confirmation of receipt plus a proposed next step. If the topic is clear — right away with a proposed call time. If it needs investigation — with a specific date when we'll come back with an answer.

2

Free consultation (15–30 min)

The first consultation — by phone, online, or at our office. We listen. We ask questions. If you need an NDA before the conversation — we'll sign one. Goal: to understand your situation, not to sell products.

3

Concrete proposal

After the call we prepare an offer with scope, schedule, and pricing. No hidden costs, no "starting from…," no "call us and we'll tell you." You get a document you can show to the board.

FAQ

Frequently asked questions about contact

Yes. The first consultation (15–30 minutes) is always free and without obligation. We help figure out what you actually need, whether you need our help at all, and whether we can be effective in this specific case. Sometimes after such a conversation we suggest the topic is better solved internally or with another specialist — we'd rather lose a project than take on something we're not strong at.
We usually respond to the first inquiry within minutes during business hours. After the first consultation we typically present an offer within 3–5 business days. For simpler topics (audit, helpdesk) — faster. For projects requiring infrastructure analysis (NIS2, SIEM, migrations) — sometimes we need 1–2 weeks. We always give a specific date when we'll come back with a proposal.
Yes, on first request — no additional questions. We can sign your NDA template or provide ours (simple, mutual, compliant with Polish law). Most of our clients are companies with compliance requirements or critical infrastructure — an NDA is standard for us, not an exception.
No. We have an office in Poznań, but we serve clients across Poland and internationally. In practice most work is done remotely (audits, consultations, documentation, monitoring). If a project requires on-site presence — we travel. Some clients prefer meetings at our office, some at theirs, some online — we adapt.
Write "URGENT" or "outage" directly in the email subject — we handle such inquiries out of order, usually within 1–2 hours during business hours. For crisis situations (active attack, ransomware, data leak) we can activate fast incident response support. Outside business hours and on weekends we operate for SLA customers — without an SLA we cannot guarantee availability outside office hours.
No problem. We deliver many projects partially — e.g. just the audit without implementation, just documentation, just one specific area. Often clients want to keep most competencies internally and order specific pieces from us: independent verification, missing experience, extra hands. It's a perfectly reasonable model — we never push for a bigger scope than you actually need.

Location

How to find us

Office in Poznań, on Bukowska street. By car, by bus (lines 100, 145, 168 — "Polska" stop), or by train + Uber/taxi from Poznań Główny station (10 min).

VOL System Sp. z o.o.

Address ul. Bukowska 177
60-196 Poznań, Poland
Company details NIP: 7831699963
KRS: 0000462126
Business hours Mon–Fri: 8:00–17:00 CET
Sat–Sun: SLA requests only
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